Experience the difference the Self Storage Support Solutions call center can make at your property.
Our call centers offers three different options to fit the level of coverage needed at each specific
location. The trend in self storage since covid came onto the scene, is to utilize technology to create a
greater opportunity for more “touchless” rentals and reduce labor costs. This may be right for some
properties but unrealistic for others, so we created these three plan options:
1. After hours calls only – stores that have a full staff during office hours but still want to give
potential customers who call after hours someone available to assist them.
2. Rollover calls – for when store staff may be assisting other customers, out on
the property or at lunch.
3. Full service – for stores that seek full remote management or are in lease up and not
wanting to miss any new rental opportunities.
Over the past 3 decades, we have worked with several different call center companies and have never
had what we would consider a great experience. After numerous frustrating efforts to find a reliable
“fit”, we finally decided it was time to create our own internal call center so we could better control the
quality of service.
At the Self Storage Support Solutions Call Center, we only use storage professionals to answer calls. We
find this makes a measurable difference when the person answering calls has this background and is
knowledgeable in how to answer questions and resolve issues.
